Support & FAQ

Peace Plan ($5.99/month):

• Full meditation library (audio and video)
• Unlimited meditation sessions
• Progress tracking and streaks

Peace Plus Plan ($9.99/month):

• Everything in Peace Plan
• Access to mindfulness courses
• All premium content

For iOS users:

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Select Peaceful
5. Tap "Cancel Subscription"

Or visit: apps.apple.com/account/subscriptions

For Android users:

1. Open Google Play Store app
2. Tap Menu → Subscriptions
3. Select Peaceful
4. Tap "Cancel Subscription"

Or visit: play.google.com/store/account/subscriptions

Note: You will continue to have access to premium features until the end of your current billing period.

Refunds are handled directly by Apple or Google:

• Apple users: Visit reportaproblem.apple.com and request a refund for your Peaceful subscription
• Google users: Visit play.google.com/store/account and select "Request a refund"

Unfortunately, we cannot process refunds directly. All purchases are managed through Apple App Store or Google Play Store.

If you've reinstalled the app or switched devices:

1. Open the Peaceful app
2. Go to Profile/Settings
3. Tap "Restore Purchases"
4. Sign in with the same Apple ID or Google account you used to purchase

Your subscription should be automatically restored. If you continue to have issues, contact us at dev@peacefulmeditationapp.com.

To permanently delete your account and all associated data:

1. Open the Peaceful app
2. Go to Profile/Settings
3. Scroll down and tap "Delete Account"
4. Confirm your decision

Or email us at dev@peacefulmeditationapp.com with your request.

Note: This action is permanent and cannot be undone. All your progress, streaks, and data will be deleted within 30 days.

We take your privacy seriously:

• All data is encrypted in transit (HTTPS)
• We do NOT collect microphone audio, location, or camera data
• We do NOT send push notifications
• We do NOT sell your data to third parties

Read our full Privacy Policy for details.

Peaceful is designed for adults aged 18+. However, our content is family-friendly, and parents or caregivers may use the app to guide meditation sessions with children under their direct supervision.

Important: We do not create separate accounts for children or collect personal information from children under 13. Parents are solely responsible for determining what content is appropriate for children in their care.

Currently, meditations are streamed online. Audio may be temporarily cached for smoother playback, but full offline downloads are not available at this time.

Make sure you have a stable internet connection (Wi-Fi recommended) for the best experience.

Peaceful automatically tracks:

• Meditation sessions completed
• Total minutes meditated
• Current streak (consecutive days)
• Achievements and milestones

View your progress in the Tracking tab within the app.

Yes! Sign in with the same account on any device (iOS, Android, or web) to access your meditations and sync your progress across all platforms.

Try these troubleshooting steps:

1. Check your internet connection
2. Make sure your device volume is turned up
3. Close and restart the app
4. Update to the latest version of Peaceful
5. Restart your device

Still having issues? Contact us at dev@peacefulmeditationapp.com with details about your device and the problem.

Check your spam/junk folder. Add dev@peacefulmeditationapp.com to your contacts to ensure our emails reach your inbox.